For our office in Madrid AQ Acentor is seeking a Local IT Support Agent (f/m/d)

For our fast-growing office in Madrid, we are looking for a IT Support Agent, who would support the organization so that the business lines can perform their duties.

Key responsibilities

• Provide a high-quality service to the IT Requests (in an organized, consistent and timely manner).
• Report on the service levels on a weekly and monthly basis (using tools as the standard reporting from Jira Service Desk and reports in Microsoft Power BI)
• Installation & configuration of a company’s computer hardware operating systems and applications.
• Maintenance and monitoring of computer networks and systems.
• Logging the queries of customers and employees.
• Analysis of call logs in order to discover any underlying issues or trends.
• Diagnosing and solving hardware or software faults.
• Testing and evaluating new technology.
• Responding to call-outs in a timely fashion.
• Following instructions, either written or in diagram form, in order to set up a system or fix a fault.
• Document procedures and lessons learnt as future best practices.  

Key requirements

• Minimum 3 years experience in a similar position (1st and 2nd level IT Support).
• Administration of Windows-based workstations and Servers
• Administration of on-premise LDAP and Azure AD
• Administration of Microsoft 365 (Office 365, Azure), specifically Exchange, SharePoint and Teams + knowledge of Confluence and Jira
• Usage of TeamViewer for remote access and support
• Cisco VPN client configuration
• Good knowledge of current end devices in the client-server area, especially desktop PCs, notebooks, mobile devices and printers
• Experience handling IP telephones and dealing with network cabling
• Knowledge of IT & Communications infrastructure to supervise specialized interventions from third parties
• Knowledge of IOS support
• Holding IT certificates or having experience delivering basic trainings to users would be appreciated
• Spanish native speaker and fluent communication in English
• Customer approach, willingness to learn, adaptability and proactivity

Your perspective

As a forward-looking company, the Aquila Group combines focus, foresight, ambition and entrepreneurial responsibility with team spirit and a very high degree of collegiality. This creates synergies that, combined with the talents of our employees, are crucial for the long-term success of our company.

The job advertisement appeals to you and you have the required qualifications?
Then we look forward to receiving your complete application documents through our website.