Local IT Support Agent (f/m/d)

For our office in Madrid AQ Acentor is seeking a Local IT Support Agent (f/m/d)

For our fast-growing office in Madrid, we are looking for a IT Support Agent, who would support the organization so that the business lines can perform their duties.

Key responsibilities

  • Provide a high-quality service to the IT Requests (in an organized, consistent and timely manner).
  • Report on the service levels on a weekly and monthly basis (using tools as the standard reporting from Jira Service Desk and reports in Microsoft Power BI)
  • Installation & configuration of a company’s computer hardware operating systems and applications.
  • Maintenance and monitoring of computer networks and systems.
  • Logging the queries of customers and employees.
  • Analysis of call logs in order to discover any underlying issues or trends.
  • Diagnosing and solving hardware or software faults.
  • Testing and evaluating new technology.
  • Responding to call-outs in a timely fashion.
  • Following instructions, either written or in diagram form, in order to set up a system or fix a fault.
  • Document procedures and lessons learnt as future best practices.  


Key requirements

  • Minimum 3 years experience in a similar position (1st and 2nd level IT Support).
  • Administration of Windows-based workstations and Servers
  • Administration of on-premise LDAP and Azure AD
  • Administration of Microsoft 365 (Office 365, Azure), specifically Exchange, SharePoint and Teams + knowledge of Confluence and Jira
  • Usage of TeamViewer for remote access and support
  • Cisco VPN client configuration
  • Good knowledge of current end devices in the client-server area, especially desktop PCs, notebooks, mobile devices and printers
  • Experience handling IP telephones and dealing with network cabling
  • Knowledge of IT & Communications infrastructure to supervise specialized interventions from third parties
  • Knowledge of IOS support
  • Holding IT certificates or having experience delivering basic trainings to users would be appreciated
  • Spanish native speaker and fluent communication in English
  • Customer approach, willingness to learn, adaptability and proactivity


Your perspective


As a forward-looking company, the Aquila Group combines focus, foresight, ambition and entrepreneurial responsibility with team spirit and a very high degree of collegiality. This creates synergies that, combined with the talents of our employees, are crucial for the long-term success of our company.

The job advertisement appeals to you and you have the required qualifications?
Then we look forward to receiving your complete application documents through our website.

Diese Stellenanzeige trifft genau auf Sie zu?

Dann bewerben Sie sich einfach hier online:

Ihr HR Kontakt
Aquila Capital Management GmbH
Human Resources
Valentinskamp 70
20355 Hamburg

Ihre Einstellungen: Professioneller Investor aus ändern
Ich bin kein Professioneller Investor.
Bitte autorisieren Sie sich, um Zugang zu den für Sie relevanten Fonds zu erhalten.